Privacy Policy

Introduction

Welcome to https://philadelphia-business-it-support.storysurge.net (henceforth referred to as ‘Philadelphia Business IT Support’ or ‘we’). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy explains how we handle personal data in accordance with various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25
General Data Protection Regulation (GDPR) of the European Union (EU)
Lei Geral de Proteção de Dados (LGPD) in Brazil
California Consumer Privacy Act (CCPA) and its updated version, the California Consumer Privacy Rights Act (CPRA)
Colorado Privacy Act (CPA)
Utah Consumer Privacy Act (UCPA)
Connecticut Total Data Protection Act (CTDPA)
Virginia Consumer Data Protection Act (VCDPA)
Protection of Personal Information Act (POPIA) in South Africa, and others.

Scope

This policy covers all aspects of our website, applications, services, and products offered under the https://philadelphia-business-it-support.storysurge.net domain. It is important to be aware that this privacy policy does not extend to external platforms, applications, or services accessed through links on our site, as these third-party entities have their own privacy policies governing data collection and usage.

Processing Activities

This document outlines the practices we employ when:

You use our applications and services as an authorized user, granting us access to specific personal information for the purpose of providing these services.
You visit our websites linked to this Privacy Policy, which provides details on data collection and usage during your browsing experience.
You interact with us through communications such as newsletters, emails, phone calls, or text messages/SMS, including any marketing or promotional materials we send.

Personal Data Collection

We collect diverse types of personal information to enhance our services and tailor user experiences. This includes:

Account Information: Details associated with your registration, such as your name, username, email address, and password.
Payment Information: Data required for processing transactions, like credit/debit card numbers, billing addresses, and payment history.
Financial Information: Any financial records or details related to our services’ pricing and billing.
Purchase Information: Items you have bought from us, including quantities, purchase dates, and product information.
Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, mobile phone numbers, and advertising IDs.
Location Data: Information about your physical location when using our location-based services or providing consent for location tracking.
Feedback: Comments, reviews, and responses you share with us regarding our products and services.
Social Media Information: Details from social media platforms when you connect your accounts to interact with us on those platforms.
Product Information: Data about the products you view, search for, or purchase on our site.

We obtain this data through direct user input, interactions with our systems, and automated technologies like cookies and tracking pixels. Additionally, third parties may share personal data with us, adhering to their respective privacy policies.

Cookies

To enhance your experience and provide valuable insights, we use cookies in several categories:

Strictly Necessary: These cookies enable basic functions, such as allowing you to navigate our website and access secure areas.
Preference: Cookies that remember your preferences, language settings, and display options to personalize your experience.
Analytics: Tracking tools that collect information about your interaction with our websites and applications, helping us improve performance and functionality.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data for the duration of its utility in providing services and complying with legal obligations. Once the data is no longer needed for these purposes, we securely delete or anonymize it to prevent unauthorized access or use.

Security Measures

Protecting your data is a top priority. We implement robust organizational safeguards and security measures to safeguard personal information:

Employing encryption for secure communication and data storage.
Engaging secure third-party processing partners who adhere to strict privacy standards.
Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal data from this demographic, and we encourage parents or legal guardians to supervise their children’s online activities.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Asking us to delete or remove your data from our systems.
Restriction: Limiting the use or processing of your data under certain circumstances.
Portability: Obtaining a copy of your data in a structured, commonly used format for reuse across different platforms.
Objection: Objecting to the processing of your data for specific purposes.
Non-Discrimination: The right not to be subject to automated individual decision-making or profiling that significantly affects you.
Filing Appeals/Complaints: Submitting complaints to our privacy team or relevant regulatory authorities.

To exercise these rights, please contact our dedicated privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically for any updates.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please reach out to us:

Email: [email protected]
Address: [Provide postal address]

We value your trust in our commitment to privacy and data protection. By using our services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.